Return & Refund Policy
At NSX Ventures, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help — reach us anytime at info@nsxventures.com or through our Contact Us page.
Return Window
You may return most items within 30 days of the delivery date for a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Products marked as final sale
- Items damaged due to misuse
- Gift cards
How to Start a Return
- Email us with your order number and reason for return
- We'll confirm eligibility and send return instructions
- Ship the item back to the address we provide
- Once received and inspected, we'll notify you of the approval or rejection of your refund
Refunds
Once your return is received and inspected, approved refunds are processed within 5 business days to your original payment method.
Late or Missing Refunds
If it's been more than 5 business days, first check with your bank, since processing times can vary. Still nothing? Let us know.
Exchanges
We only replace items that are defective or damaged. For a same-item exchange, get in touch and we'll walk you through it.
Return Shipping Costs
Customers cover return shipping, unless the item arrived damaged or defective — in that case, it's on us.
Damaged or Incorrect Items
Received something damaged or wrong? Let us know within 7 days of delivery with your order number and a photo, and we'll make it right.